What This FAQ Covers
We get a lot of the same questions — mostly about how to fund an account, how withdrawals are processed, and what happens if a payment gets stuck. This page addresses those directly. When you send a deposit through bKash, Nagad, or Rocket, the amount is matched to your account wallet once the transaction reference is confirmed on our end. Withdrawals follow
a verification step where we check that the receiving wallet matches the one on your account. If you're in Dhaka or anywhere else in Bangladesh, the process is the same — open the wallet app, send to the number shown in your cashier, enter your PIN, and keep the transaction ID. That ID is what our support team needs if anything needs
checking. Access to the lobby and all account features depends on your local law and eligible regions.
- bKash deposit path
- Nagad transfer steps
- Rocket payment flow